FAQ
FAQs
We’re here and ready to help!
Orders
A: Please make sure you have completed all of the information in the checkout confirmation page.
An order confirmation email will be sent to you once we have received your order, containing all of your order details.
A: The delay may result from the time required to synchronize payment confirmation between our system and the payment processor’s system. We will deal with the order once remittance is confirmed.
If you need the product(s) urgently, you can choose different payment methods such as credit card or PayPal which are faster.
A: You can track it conveniently in your Account or contact your account manager directly for a status update.
A: When buying in large quantities, you can receive a discount and save even more. To get a discount please send an email to sales@uniteknetwork.com for a volume discount.
A: Absolutely. As a well-known manufacturer and supplier of fiber optic products, many of our products are not listed on the website. Contact us or send an email to sales@uniteknetwork.com for a volume discount.. They can help you place an order for the product you need.
A: Yes, we provide various customized services, please send an email to sales@uniteknetwork.com for your customized requirements.
A: We support various payment methods, including Paypal, credit card, bank transfer, Wire Transfer, etc. For more information, please visit Payment Method.
Shipping
A: The main shipping methods are FedEx, UPS, DHL, and TNT.
Different destinations will be matched with the best delivery method;
A: Yes, we do. We deliver to countries/regions worldwide.
A: Yes, personal shipping accounts are able to be used for orders. Please send email to sales@uniteknetwork.com or Chat with us online to inform us your courier account.
A: After your products have been shipped, it may take 3-5 business days to deliver them to you.
However, all delivery dates specified are estimates only and are subject to change depending on a number of factors, including but not limited to, weather conditions, international customs procedures, local couriers and delivery companies, etc.
A: We provide different shipping methods with different shipping time and prices. If you need a product urgently, you can choose those shipping methods that can provide the earliest delivery date.
A: After you add products to shopping cart, please proceed to the checkout page and fill in the shipping address. You can see all the shipping options available for your order and the corresponding shipping cost.
As the purchase has not been completed yet, you will not be charged until you click “Confirm Order” and fill in your payment information.
A: Customs policies vary from different countries and they will be affected by the product type, order value, etc. Please check on your local customs website.
A: The main documents you need for customs clearance are the commercial invoice and the air waybill. You may need additional documents depending on the origin, destination, commodity and value of the shipment, such as certificate of origin, pls contact your local customs for the details.
A: Please use the tracking number to track your package on the official website of the logistics company.
There are two ways to obtain the tracking number:
Email: You will receive a notification email from our warehouse once your order is on its way.
Online: You can get the tracking number in your Account Center.
You can also send email to sales@uniteknetwork.com to check your order status.
After-sales Service
A: Yes, within the product warranty period, we offer a free maintenance service. If the warranty period has expired, we can still repair it for you, but we will charge a fee case-by-case. Learn more details about the Warranty Period.
A: You can raise a request on Return/Refund within 7 days after successful delivery or from the date you accepted the items. If delivery is unsuccessful, you need to raise a request within 30 days of order’s shipping date. We will strive to reach a decision regarding your claim within 7-10 business days and you can contact your account manager for more details.
A: You can return any eligible items that are sold on Uniteknetwork.com. If you want to return or exchange a purchase, please know that the time period begins the day you receive your product.
There is a Replace&return tab on each order, you can see different return options depending on the seller, item, or reason for return.
1. Select the item you want to return, and select an option from the Reason for return menu.
2. Choose how to process your return. If applicable, select to issue a refund or replacement.
3. Select your preferred return method.
4. Print your return label
Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don’t include items from multiple orders or shipments in the same box.
A: Unless the product is defective or the direct result of an Uniteknetwork.com error, the customer will be responsible for the return shipping cost and customs.
A: If you simply change your mind or do not need the products, you can submit a return if the item is eligible for 30-day return service.
To review your item’s return eligibility and warranty period, please check Products Warranty.
A: We will process the refund immediately after we have received the returned products. Usually, you will receive the refund within 3-5 business days. View more details about the Return Policy.
A: The Uniteknetwrok.com Technical Support is staffed by a team of networking professionals dedicated to providing outstanding support such as customized scenario designs, product recommendations, test services, or remote demo support.
Technical Support
A: The Uniteknetwrok.com Technical Support is staffed by a team of networking professionals dedicated to providing outstanding support such as customized scenario designs, product recommendations, test services, or remote demo support.
A: Uniteknetwork offers various solutions, such as OTN Solutions, PON Solutions, Data Center Solutions, Enterprise Intelligence Solutions, Integrated Cabling Solutions, Campus Network Solutions,